Service Design

What an organization proposes cannot be reduced to the products and services it sells, but is instead a whole encompassing transactions and uses, some of them intangible. Commercial performance relies on the coherence of this global service, on the way it fits customers’ or users’ expectations.

Transitive Society advises companies and policy makers in the design and optimization of services by highlighting the point of view of the final user. BY the use of design thinking methods, we facilitate strategic understanding of the challenges users are facing; then we set up agile prototypes allowing to align internal processes with users’ expectations and to reduce friction.